Shopping Guide & Support: Frequently Asked Questions

General Questions General Questions

We take pride in carefully pre-selecting and rigorously testing our products from trusted Swiss brands. With a curated assortment from over 50 renowned producers and more than 500 high-quality items, we ensure that each product meets our strict criteria for quality, safety, and legality—thereby increasing its likelihood of effectiveness. Our range includes premium CBD flowers, oils, vapes, edibles, seeds, and wellness-focused cosmetics. Additionally, we offer a selection of products containing other cannabinoids like CBG, CBN, and legally compliant levels of THC. Explore our catalog to find the perfect match for your needs!

Our products are 100% legal in Switzerland, meeting all national THC limits and compliance standards. However, regulations surrounding CBD and hemp products vary and can change rapidly across European countries and beyond. While we ship to over 28 eligible countries, we strongly recommend that you check your local laws and regulations regarding CBD, cannabinoid content, and allowable THC levels before making a purchase. Ultimately, you must ensure that your products comply with your country's rules.

No prescription or special permit is generally required to purchase our CBD products, as they are typically sold as over-the-counter wellness items. However, if you’re looking to obtain a customized “magistral” CBD preparation from a pharmacy authorized to produce it, a prescription may be necessary. No special documentation is needed for all the products offered through our platform.

We’re here to assist you with any questions or guidance you may need, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (CET). You can reach our friendly and knowledgeable support team through: Whether you need personalized product recommendations, help placing an order, or clarification on any detail, don’t hesitate to get in touch!

Orders Orders

Simply browse our online catalog, add your preferred items to your cart, and proceed to the secure checkout. Once you’ve entered your shipping and payment details, just confirm your order—no invoicing or post-payment options are available, only the prepayment methods we provide. If you’re unsure which product best suits your needs, our customer service team is ready to help guide you toward the perfect choice!

If you need to modify your order, we recommend checking its current status by logging into your account. If it’s still marked as “Processing,” there’s a chance we can make the requested changes—just reach out to us right away, and we’ll do our best to coordinate with the logistics team. Even if the order status has moved beyond “Processing,” please still contact us; while we may not always be able to make adjustments, we’re happy to discuss possible options or provide guidance.

Log in to your account and head to the “Order History” or “My Orders” section to view your order status and any available updates. Here’s what the different statuses mean:
  • On Hold: We await payment confirmation before processing your order.
  • Processing: Your payment has been received, and our team is preparing your shipment.
  • Completed: Your order has been shipped. You’ll find the tracking details in your account if a tracking option is chosen.
You’ll also receive email notifications whenever your order status changes, so you’ll always know exactly where your purchase stands. If you have any questions, feel free to contact our support team!

First, double-check your spam or promotions folder to ensure the email didn’t get filtered. If you still can’t find it, verify that the email address used at checkout is correct. You can also log in to your account to confirm that the order was successfully placed. If everything seems in order but you haven’t received a confirmation, please contact our support team. We’ll gladly confirm your order details, update your contact information if needed, and promptly resend the confirmation email.

We want you to be absolutely thrilled with your uWeed purchases! If you receive a damaged, incomplete, or incorrect order, we're here to help! Just contact us as soon as possible with a description of the issue and, if possible, some supporting photos. We'll work quickly to resolve the situation - whether that means sending missing items, replacing damaged products, or correcting any other errors. Your happiness is our mission!

Product Information & Usage Product Information & Usage

Imagine you have two different forms of the same helpful plant: CBD Flowers: These are the dried blossoms from a unique hemp plant, enjoyed by smoking or vaporizing. It’s like enjoying fresh herbs—just as they are. CBD Oils: Instead of smoking, CBD oils take the plant’s beneficial parts and mix them with an oil to create a product that can be used in non-smoking ways. They’re a more flexible option for people who prefer not to inhale anything at all, offering an easy way to include CBD in their routine without lighting up. In short, flowers are about enjoying the plant in its most natural, smokeable form, while oils offer a convenient, non-smoking alternative.

Choosing the right CBD product depends on several factors:
  1. Intended Effects: Consider what you hope to achieve—relaxation, focus, or general wellness support.
  2. Form & Consumption Method: Decide whether you prefer smoking (flowers), non-inhalation formats (oils, cosmetics), or other options like edibles or vapes.
  3. Potency & Cannabinoid Profile: Look for the CBD concentration and whether the product includes other cannabinoids like CBG, CBN, or small amounts of THC.
  4. Budget & Brand Preferences: Compare prices, explore different brands, and choose a product that fits your spending comfort level.
To simplify the process, every product page on our site features comprehensive descriptions, including cannabinoid content, origin, and recommended uses. You can also use our search and filtering tools to narrow products by potency, form, brand, or price range. If you still have questions or need personalized suggestions, our friendly customer service team is here to guide you!

The best way to store your CBD products can vary, so it’s essential to check the specific instructions on the product’s packaging. We also keep detailed storage instructions on each product page of our website. Aim for a cool, dry place that’s out of direct sunlight. This helps preserve the product’s freshness, potency, and flavor. We also provide detailed storage guidelines on each product page on our website so you can get tailored recommendations for your purchased items. If you’re unsure, our customer service team is just a message away!

Payment & Billing Payment & Billing

We make it easy to pay for your favorite products by offering a variety of secure and convenient methods, including:
  • Credit Cards: Visa and Mastercard
  • Twint: Quick and easy mobile payments (Switzerland only)
  • Apple Pay & Google Pay: Seamless contactless options
  • QR-Invoice (Prepaid) & Bank Transfer: Pay in advance before we ship
Currently, we do not offer PayPal, as they don’t support CBD or cannabis-related businesses. We also don’t provide a “pay on invoice” option—your payment must be received before your order is shipped. If you have any questions or need help selecting a payment method, our friendly support team is here to assist!

Yes, you'll receive a digital invoice via email as soon as your payment clears – think of it as your order's academic transcript ?. In our ongoing quest to be intellectually and environmentally conscious, we've decided to skip the paper invoice in your package (because trees deserve their Ph.D. in photosynthesis undisturbed). Should you need to access your complete transaction portfolio, simply log into your account, where your invoices are meticulously archived like a well-organized digital library ?.

Shipping & Delivery Shipping & Delivery

For orders to Switzerland and Liechtenstein, we commit to same-day shipping for all orders placed before 4 PM Monday through Thursday, and before 3 PM on Friday. For EU-bound orders, same-day shipping applies to all orders placed before noon. In both cases, we might ship orders placed slightly later on the same day. However, our guaranteed shipping times are those mentioned above.

We proudly ship to 27 European nations, creating an efficient network that spans from Scandinavia to the Mediterranean. Our carefully orchestrated delivery system operates as follows: Swiss Deliveries:
  • Next-day delivery for orders placed by 15:00
  • Thursday afternoon orders follow a specialized schedule: Letters arrive Saturday Parcels arrive Monday (aligned with Swiss Post protocols)
EU Deliveries: 4-7 business days, with specific timing based on destination and selected shipping method. Note: These timeframes represent our standard delivery metrics, subject to fulfillment and carrier variables. For comprehensive shipping data, consult our detailed shipping page ?

Swiss Shipments: We charge 5 CHF for orders under 49 CHF, after which shipping becomes complimentary – because who doesn't love free delivery? ? EU Destinations: Free shipping thresholds vary based on location and delivery method. For the complete breakdown of EU shipping costs, our shipping page contains all the details you're looking for.

Absolutely. Your order arrives in plain, secure packaging that keeps things elegantly under the radar - no external mentions of CBD or cannabis products. Think of it as your privacy's bodyguard, just more subtle and without the sunglasses ?.

Swiss Orders: Most items arrive the next day, and the system operates so efficiently that tracking would be redundant. For more significant dispatches, however, your tracking number appears in your shipping confirmation email and account dashboard. European Orders: Each package comes equipped with its digital passport. Your tracking number is appended to your shipping confirmation email when your order departs our warehouse, which maintains a permanent residence in your account. Simple, precise, tracked ?

For Switzerland: We currently offer one delivery option - next-day delivery via A-Mail (on business days). For European Union: Standard delivery in 2-5 days depending on the country. The shipping provider varies by delivery country, but we ensure they're reliable and reputable to guarantee safe delivery.

For Switzerland: We offer FREE A-Mail delivery for all orders of CHF 49.00 or more. For orders under CHF 49.00, we ask for a small contribution of CHF 5.00 to cover preparation, packaging, and shipping costs. For EU: Delivery fees vary by zone. Check out the "Overview of uweed.ch delivery times and conditions by zone in Europe" section above for details. But here's the good news! ? We offer FREE delivery for all orders of €169 or more. For orders under €169, there's a €9 fee for preparation, packaging, and shipping.

Returns, Refunds & Cancellations Returns, Refunds & Cancellations

At uWeed, your satisfaction is our top priority! If a product doesn't match what you ordered or if there's an error in order preparation, we'll naturally cover the return costs. For all other cases, we happily accept unopened products within 30 days of purchase - you'll just need to handle the return shipping fees. Simple as that!

Let's address returns with surgical precision ? Your Right of Return: 14 days post-delivery to return unopened items in pristine condition. Think of it as a two-week contemplation period for your purchase decisions. Notable Exceptions:
  • Opened products (hygiene is non-negotiable)
  • Special offer items (sales are final, like a handshake among scholars)
The Fine Print: Return shipping costs rest with you, unless we've made an error or sent you a damaged item. Fair's fair, after all ?

Simple: Email our support team with your order number and return rationale. We'll provide precise instructions faster than you can say "buyer's remorse" ?

Processing: Your refund launches automatically once we've inspected and approved your return. Timeframes:
  • Credit Card: 2-4 business days for funds to materialize
  • Bank Transfer: Slightly longer, plus we'll need your banking coordinates
Think of it as financial teleportation - efficient, but even quantum mechanics needs a moment to work ?

Time is of the essence. Contact our support team immediately if you need to cancel - it's possible only before your order begins its journey. We'll coordinate with logistics and confirm faster than you can rethink your shopping decisions.

Great news! International orders won't face any more customs delays. Why? We've optimized our logistics: all international packages now ship directly from our European warehouse. This means no more customs clearance after shipping - our products are pre-cleared before reaching the warehouse. So you can sit back and relax, knowing your order will arrive without any unexpected delays!

Customer Account Customer Account

Yes, you’ll need to create an account to shop on uWeed. Setting up an account is quick and easy, as it requires almost the same information as checking out as a guest, with just the addition of a password. An account also gives you exclusive features like loyalty points, a favorites list, faster checkout, and easy access to your order history and personal information.

To create an account, click the "Log In" or profile icon at the top-right corner of our website header. Then, select "Create Account," provide your details, and follow the activation instructions in your email.

Log in to your account and update your details under “My Account.”

You can redeem your loyalty points directly from your account's “Loyalty Points” section. Once there, you’ll see your current balance and can choose how many points to redeem for a discount code, which can be applied at checkout. Want to earn more points? Head to your account to discover all the actions you can take to rack up points! Need help? Our support team is here for you!

Legal & Compliance Legal & Compliance

We partner with trusted brands and require independent lab tests to verify purity, safety, and compliance with Swiss regulations, including legal THC limits. Lab test results are available for download on our website, ensuring complete transparency whenever needed.

While CBD itself is not typically tested for, some products, especially CBD flowers and hash, contain trace amounts of THC (<1%), which could trigger a positive result. If this concerns you, we recommend choosing broad-spectrum or CBD isolate products that are THC-free.