Shipping to Switzerland and Liechtenstein
Our Delivery Promises
At uweed.ch, we understand how crucial it is for you to receive your products swiftly and securely. That’s why we’ve established a strong partnership with the Swiss Post, ensuring reliable delivery at every step of your order.
All orders placed and paid on uweed.ch before 4 pm (Mon-Thurs) or 3 pm (Fri) are dispatched the same day from our warehouse in Zurich. All orders are always sent as priority mail (courier-A) with delivery the next day.
In other words:
- Orders paid between Monday and Thursday (excluding public holidays):
- <4 pm → next day delivery (24h)
- >4 pm → delivery the day after next (48h) during the week
- Orders paid between Friday to Sunday :
- <3 pm Friday → Saturday delivery for maxi-letter format <5cm thick (24h) and Monday for PostPac package format
- >3 pm Friday → delivery on Tuesday
Note that orders are only dispatched after the payment has been received in our bank account. For invoice payments, the delivery time might be extended as the date and time of your bank transfer to our account are considered.
Shipping Costs and Free Delivery
At uweed.ch, we are committed to providing our customers with reliable and cost-effective shipping. With this in mind, we offer FREE delivery via courier A service for all orders exceeding CHF 49.-.
And we’re proud to mention that, compared to our competitors, we offer the lowest threshold for free delivery while being the most competitive in the market.
For orders that don’t reach this amount, a fixed fee of CHF 5.00.- is charged, including the preparation, packaging, and dispatch of your order.
Discreet Packaging Guaranteed
At uweed.ch, we give paramount importance to the discretion of your orders. Rest assured, each product is packaged meticulously and discreetly, guaranteeing the confidentiality of its content. We ensure your peace of mind from placing your order until you receive it.
Safe Shipments and Delivery Guarantee
At uweed.ch, our customers’ peace of mind is a priority. Aware of our swift services, we strategically offered delivery without direct tracking.
Why? Because, in most cases, our packages arrive the next day, making real-time tracking less relevant. This decision also allows us to minimize costs, ensuring delivery at the most advantageous rate for you.
But rest assured, your order is always on our radar. Thanks to our close relationship and contract with Swiss Post, we track all shipments internally. If, unfortunately, your package does not reach you within 72 hours, we commit to either resend your order at no extra cost or provide a full refund.
At uweed.ch, we value ecology as much as efficiency. Through our partnership with Swiss Post and its ‘pro clima’ program, every order you place is fast and environmentally friendly.
Swiss Post aims for climate neutrality by 2030, with over half its vehicle fleet already converted to alternative engines. From 2021, all national or international shipments benefit from CO2 compensation at no extra cost to our customers. With uweed.ch, order with full environmental awareness.
International Shipping Options in Europe
When ordering on uweed.ch, we don’t just offer you quality products; we also ensure hassle-free delivery across the European continent.
Shipped directly from our warehouse in the heart of Europe, our orders eliminate any risk of customs issues. You can await your package with peace of mind, knowing it will reach you quickly, typically within 2 to 5 days.
Additionally, for any order above 129 euros, delivery is free. And since we respect your privacy, rest assured that every shipment is made with absolute discretion and is covered by our insurance. With uweed.ch, ordering in Europe has never been this easy and secure.
Carriers used by uweed.ch in Europe
Our transporters in the EU
We collaborate with the most reputable and reliable shipping providers in the market. These partnerships allow us to guarantee fast, secure, and traceable delivery for each order. We chose our providers for their professionalism, reliability, and commitment to the highest logistics standards.
- In France: Colissimo or Chronopost (Note that the Colis Privé shipping provider is no longer one of our carriers).
- Other European countries: Fedex or DHL
Delivery Zones in Europe
Uweed.ch has established clearly defined delivery zones across the continent to serve our European clientele best. Discover below how we’ve segmented our offer:
Zone 1: Belgium, France, Germany, Luxembourg, and the Netherlands.
Zone 2: Austria, Ireland, Italy, Portugal (excluding overseas territories), and Spain (excluding overseas territories).
Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden, and the Czech Republic.
Zone 4: Bulgaria, Croatia, Finland, Greece, Malta and the Republic of Cyprus.
No matter your location, uweed.ch is committed to providing a smooth and reliable shopping experience.
Overview of the Zones in Europe
Overview of delivery times and conditions for uweed.ch by zone in Europe
|Zone 1||Zone 2||Zone 3||Zone 4|
|Signature on Delivery||France = no|
Others countries = yes, if Fedex
|Fedex = yes|
DHL = no
|Fedex = yes|
DHL = no
|Fedex = yes|
DHL = no
|Delivery Times*||2-3 days||3-4 days||4-5 days||4-6 days|
|Delivery Charges||9 EUR||11 EUR||13 EUR||15 EUR|
|Free Delivery for Orders Over :||129 EUR|
|Guaranteed Delivery and Insurance**||Yes, up to 500 EUR|
*These times are provided in business days and are based on the service level promised by our logistics partners. There may be occasions when these times are not met due to reasons beyond our control.
**In case of a parcel’s loss during transit, uweed.ch wishes to reassure its customers about the measures taken. Once the loss is confirmed by the carrier, we commit to either reshipping the order at no additional cost or providing a full refund.
Import-Related Taxes and Customs Issues
At uweed.ch, we firmly believe that clarity and transparency are essential to ensure a pleasant online shopping experience. That’s why we decided to locate our warehouse within the European Union.
This strategy ensures you won’t have to deal with unexpected customs or additional tax issues when receiving your order. In other words, all import procedures have been carried out before your purchase to guarantee you the utmost peace of mind.
By choosing to order from uweed.ch, you benefit from shipping that strictly adheres to European regulations, thus avoiding any risk related to unexpected customs fees. With us, the amount shown during your payment is the only one you’ll have to pay, with no surprises upon arrival. Order with confidence, stress-free.
Exceptions and Precautions
Some uweed.ch products contain up to 1% THC, following Swiss law, but exceed the 0.3% allowed in the EU and the UK. Ensure the products’ compliance based on your country. uWeed takes no responsibility for packages confiscated due to non-compliance and offers no compensation in the event of a fine or penalty.
FAQ on our delivery service
Is shipping CBD products legal in my country?
All the products we offer on uweed.ch are 100% compliant with Swiss (CH) laws. However, for other European countries, regulations regarding CBD may vary. We strongly recommend checking your country’s local regulations before placing an order. This will ensure you can receive our products smoothly.
Regarding the THC rates in our products, is it compliant with my country’s legislation?
Note that some of the products listed on uweed.ch contain up to 1% THC, as current Swiss legislation permits. However, this is higher than the 0.3% THC allowed in the EU, the UK, and other countries. We ask you to ensure that all the products in your order comply with your country’s laws.
uWeed is not responsible for confiscation by local authorities and customs of packages containing non-compliant items. uWeed also offers no financial compensation in such cases or in the case of a fine or financial penalty given to the person for ordering non-compliant items.
How quickly is my order shipped?
For orders destined for Switzerland and Liechtenstein, we commit to shipping all orders placed before 4 pm from Monday to Thursday and before 3 pm on Friday on the same day.
For orders destined for the EU, shipping is also done the same day for all orders placed before noon.
In both cases, it is not excluded that we might ship orders placed a little later the same day. However, our guaranteed shipping schedules are as mentioned above.
What delivery options do I have?
Currently, we offer only one delivery option for Switzerland: Next-day A-mail delivery (if it’s a business day).
For the European Union: Standard delivery in 2 to 5 days, depending on the country. The shipping provider varies depending on the destination country, but we ensure it’s reliable and reputable to guarantee safe delivery.
How can I track my order?
For Switzerland: Given the speed of our delivery service, which guarantees arrival the next day for most orders, a tracking number is usually not provided for orders in Switzerland.
For the EU: All our packages destined for the European Union come with a tracking number. You will receive this number by email within 24 hours after validating your order, allowing you to track your package in real time.
Are there delivery fees?
For Switzerland: We offer FREE A-mail delivery service for all orders amounting to CHF 49.00 or higher. For orders below CHF 49.00, a participation fee for preparation, packaging, and shipping is requested, amounting to CHF 5.00.
For the EU: Delivery fees vary depending on your country’s zone. We invite you to refer to the information provided in the “Overview of uweed.ch’s delivery times and conditions by zone in Europe” section earlier on this page.
However, good news! We offer FREE SHIPPING for all orders amounting to 169€ or higher. For orders below 169€, a participation fee for preparation, packaging, and shipping is requested, amounting to 9€.
Is my order packaged discreetly?
Absolutely! At uWeed, we understand the importance of discretion. All our orders are packaged neutrally, without logos or specific indications of the package’s content. Your privacy is paramount to us, and we ensure you receive your products discreetly and securely.
Do you offer free returns?
At uWeed, your satisfaction is our priority. If a product doesn’t match what you ordered due to a preparation error, we obviously cover the return. In all other cases, we happily accept returns of unopened products within 30 days of purchase. Only the return costs are at your expense.
Will customs delay my international order?
Good news! International orders will no longer experience customs-related delays. Why? Because we’ve optimized our logistics process: now, all international packages are shipped directly from our warehouse in Europe. This means there will no longer be a customs check after the order has been shipped. Our products are already cleared before arriving at the warehouse. So, you can await your order with peace of mind, knowing it will reach you without unexpected delays.
Can I change my delivery address after placing an order?
Yes, it’s possible as long as you contact us promptly. If your package isn’t yet being prepared, we can adjust the address without a problem. However, if the package has already been sent to the wrong address, we must wait for its return to our warehouse before we can resend it or issue a refund.
What happens if my order arrives damaged, incomplete, or with incorrect items?
We want you to be fully satisfied with your purchases from uWeed. If you receive a damaged, incomplete, or incorrect order, we’re here to help! Contact us as soon as possible with a description of the problem and, if possible, supporting photos. We’ll work to resolve the situation quickly, whether by sending you the missing items, replacing damaged products, or rectifying any other mistake. Your satisfaction is our priority!