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UWeed partners with Trusted Shops

Apr 6, 2023

In order to allow you to shop with peace of mind and maximum security, we are proud to have recently received the Trusted Shops certification ! But what does this mean for you? We explain it all in this article ! 

What is Trusted Shops

Trusted Shops is a European certification label for e-commerce sites. They carry out audits and checks on the online shop to find out if it is qualitative and meets all the essential criteria for safe shopping with excellent customer service.  

What are the benefits? 

There are many advantages for you ! Trusted Shops builds trust between the customer and the e-tailer. By ordering from a Trusted Shops certified online shop like uWeed, you can be sure that you are shopping safely and with good support. 

You can be sure that you will be able to contact a shop advisor quickly, the ordering process is clear and your data is safe and secure. Your shopping experience can only be positive. You also have the option of protecting your purchases in the event of a problem and getting your money back. Trusted Shops also collects reviews from real customers to help you make your choice! 

What guarantees does Trusted Shops offer?

When an online shop passes the Trusted Shops verification process, and displays the “trust mark”, it gets a Trusted Shops badge which means that the Trusted Shops experts have put the shop to the test. This indicates that you are on a trusted site offering excellent service like uWeed πŸ™‚

Here are the criteria to check that the online shop is trustworthy: 

Identity and accessibility : The shop operates transparently and you can quickly contact the merchant;

Data protection and security : The shop must ensure full encryption of your data and only collect it if you have given your consent;

Cancellation and return conditions : You are informed about the conditions for returning or cancelling an order in a clear and precise manner;

Products and prices : Products and prices must be clearly stated, as well as shipping and other costs;

The ordering process : It should be clear, easy and transparent to you;

Customer service and shopping experience : The performance of the after-sales service is monitored regularly and the average score of the shop should not be lower than 4/5.

Trusted Shops also offers you automatic buyer protection if you have any problems with your order ! It’s free and covers you for up to €2,500 per purchase, regardless of your payment method. The buyer protection can be used in the following cases: 

  • Your order has not arrived;
  • Your refund has not been made;
  • The online shop is insolvent;
  • Your voucher is not valid.

Trusted Shops certification also means that you have access to authentic and verified customer reviews with a star rating! The closer the rating is to 5, the more trustworthy the shop is. 

Our uWeed online shop meets all the criteria required by Trusted Shops and has therefore been awarded this label as a guarantee of quality. You can find the “Trusted Shops” badge on our website. You can click on it and get more information, including customer reviews.

How do I give a review? 

It’s very simple to give your opinion on Trusted Shops and to allow other customers to make up their minds : first of all, you can only submit a review if you have made a first order in the shop. You will then receive an email 7 days after your purchase, allowing you to be redirected to the Trusted Shops platform to leave your review on uWeed. 

You can rate the shop in the following categories: delivery, merchandise or customer service with 1 to 5 stars and by leaving a comment about your experience in your own words. 

If you would like to leave us a review of your previous purchases before our Trusted Shops certification, you can do so by contacting us by email ! 
Finally, if you use Trusted Shops’ buyer protection, you can also leave your review by logging into your account and clicking on “Give your review now”.

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